FREQUENTLY ASKED QUESTIONS
All applicable warranties are issued by Ranga Shopping Center. Almost all our items come with a warranty period ranging from 6 months, 1 year to 5 years depending on the type of product. Warranties cover manufacturing defects only, unless specified differently on the product page.
When a product is sold by Ranga Shopping Center, the customer will receive the company or our (Ranga Shopping Center) warranty along with the product (when applicable). We advice to directly communicate with the company or us if you have any questions regarding the item(s).
All products which mentions “Company” or a Specific company name such as “Softlogic” or “Abans” in the product page under the warranty sign, comes with the official authorized company warranty from the authorized dealer for the respective brand(s) in Sri Lanka. For example: Samsung Galaxy S20 comes with a 1 year company warranty. Which means, for any warranty claims the customer should contact Us (Ranga Shopping Center) or Softlogic PLC with the details provided in the warranty card. The warranty card/details are handed over to the customer along with the purchase (Certain company warranty products does not come with the warranty card, due to automatic warranty activation).
Warranty claim undertaken will require a period of 21 to 28 working days (Depend on the company policies)
- The defected item must be handed over to Ranga Shopping Center within 4 days from the date of collection/delivery. Customer is responsible for all delivery charges for warranty claims.
- Warranty card will not be issued with the purchase; Apple care warranty will be activated automatically once the device started with the sim
- Apple care warranty needs to be claimed from Apple care centers. (There are no direct Apple care centers in Sri Lanka at the time of this term was written)
- Ranga Shopping Center is not liable for Apple care warranty claims nor responsible for postage charges.
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